Orders ship within 1–3 business days. Delivery takes 7–15 days (US) or 10–25 days internationally. You'll get a tracking number by email once your order is on its way.

Changed your mind? No problem — we accept returns within 14 days of delivery.

To be eligible, items must be unworn, unused, and returned in their original packaging with all tags intact. Once we receive and inspect the item, your refund will be processed within 5–7 business days back to your original payment method.

Return shipping costs are the customer's responsibility. If your item arrived damaged, defective, or incorrect, email us within 48 hours with a photo — we'll cover everything and send a replacement or full refund immediately, no return required.

To start a return, email us at sote@veilshine.com with your order number and reason for return. We'll get back to you within 24–48 hours.