Shipping policy

Shipping Policy

Order Processing

At Veilshine, every order is carefully prepared to ensure it arrives in excellent condition.

Orders are typically processed within 1–3 business days after payment has been successfully received. During peak seasons, holidays, or promotional periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 7–15 business days

  • Canada: 7–18 business days

  • United Kingdom: 7–15 business days

  • Europe: 7–18 business days

  • Australia & New Zealand: 8–18 business days

  • Rest of the World: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location and selected shipping method.

From time to time, Veilshine may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take 24–72 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.

Delayed or Lost Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at support@veilshine.com, and we will assist you in locating your shipment.

Veilshine is not responsible for delays caused by customs clearance, carrier disruptions, incorrect shipping information provided by the customer, or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, Veilshine cannot guarantee successful delivery and may not be able to offer a replacement or refund.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Veilshine

Email: support@veilshine.com

Website: https://veilshine.com