Return & Refund Policy

At Veilshine, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To qualify for a return, items must:

• Be unused, unworn, and in their original condition.

• Include all original tags and packaging.

• Be accompanied by proof of purchase or order confirmation.

Items returned without prior authorization will not be accepted.

How to Start a Return

To request a return, please contact our support team at:

Email: support@veilshine.com

Please include your order number and reason for the return in your email.

If your return is approved, we will provide detailed return instructions, including the return address and any additional information required to complete the process.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include clear photos of the issue. We will review the situation and work quickly to provide an appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.

• Gift cards.

• Final sale or clearance items.

• Products that have been worn, used, altered, or damaged after delivery.

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your eligible product and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are non-refundable unless required by law.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Veilshine

Email: support@veilshine.com

Website: https://veilshine.com